Return policy

Prilla.com return period is 14 days.

Prilla.com shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are obliged to pay for the return delivery of the product. Prilla.com will pay to send replacement products and/or services.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased full, or a significant part of the product. If you have purchased a customized product or a product with significant personal customization, the return period is counted from the day Prilla.com informed you about the product.

You do not qualify for our return policy if:

• The service you have bought was commenced with your consent during the return period.
• The price of the service purchased fluctuates with the financial market (i.e. stock options).
• Due to the physical nature of the service, it is not returnable.
• The seal of authentication of the product has been broken/opened.

Several types of goods are exempt from being returned. Perishable goods, such as nicotine pouches, cannot be returned under our standard return policy. We also do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases. If you receive a defective or damaged product, please follow the defective product claim process below.

Defective or Damaged Products

If you receive a product that is defective, damaged, or otherwise not as expected, please contact Prilla.com Customer Service so we can review the issue.

Please keep the affected product and its original packaging until your claim has been reviewed and completed. Do not throw the product away, as we may need information from the product or packaging to process your claim.

When contacting us, please provide:

• Your order number
• The product name and quantity affected
• A description of the issue
• Clear photos showing the defect or damage
• The batch or lot number, if available

Our Customer Service team will review the information provided and let you know if any additional information is required.

When Returning a Product or Service

You are obliged to keep the product in the same condition as when delivered. You must not have used the product; however, you have the right to investigate the condition the product was delivered in. If damage or harm is caused to a product while investigating the product, the product does not qualify for the return policy.